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Remote monitoring and management

Overview - Managing your IT for you

A full-featured network, server, and application monitoring solution designed to manage complex multi-site networks. Supporting both central and remote installations, BT Al Saudia manageMe Service provides local network monitoring and management, as well as the roll up of all critical data to the central site for coordinated action and analysis.

Three different packages are offered by BT Al Saudia to satisfy the needs and requirements of customers and business.

  • Discover
  • Manage
  • Analyze

manageMe Service Overview

 

Discover Package

BT Al Saudia Discover Package finds all the connected resources on the network and provides detailed physical connectivity, asset/inventory and information configuration. This package is all about discovering and monitoring device states and negative changes that might occur in the network.

Discover Package maps network topologies, items dependencies and connections. The topologies and logical maps are monitored from BT Al Saudia NOC 24/7.

Discover Package Overview

 

Manage Package

This package ensures network health, reliability and lowers risk of downtime. Device configuration and change management process is controlled and managed in this stage minimizing the impact of downtime from configuration and changes errors

Manage Package Overview

 

Analyze Package

Analyze package offers detailed insights into how the network bandwidth and capacity are exactly utilized and by whom. This package captures and processes raw traffic information from non-flow enabled devices or host systems combined with the powerful analysis capabilities. In this stage all IP traffic is managed and analyzed.

Analyze Package Overview

 

Reports

Network topologies and reports are generated and monitored by our experts to ensure all components are fully functioning. All changes and problem will appear to our engineers to proactively act and solve the needed problem arising. This information acquired will form the basis needed to offer the professional optimization and consulting services for your business regarding the network security, traffic flow, bandwidth consumption and health and reliability.

All reports generated will be provided to the customer and these reports can be manually provided or scheduled according to customers' request.

Reporting Overview

BT Al Saudia IT Service Centre

The key success of manageMe is in the team behind the screens in the NOC monitoring and managing the customer's network components and items. Our highly qualified professional team has the experience to handle multivendor IT infrastructures. With their expertise and knowledge, our consultants and NOC experts can monitor and handle the performance of IT assets, the ability to address problems and tackle them proactively.

Only qualified and involved personnel handling customer's account have access to the maps and information. All access and consoles are passwords protected to ensure the confidentiality of the customer and to ensure the needed level of security is offered.

BT Al Saudia IT Service Centre

The key success of manageMe is in the team behind the screens in the NOC monitoring and managing the customer's network components and items. Our highly qualified professional team has the experience to handle multivendor IT infrastructures. With their expertise and knowledge, our consultants and NOC experts can monitor and handle the performance of IT assets, the ability to address problems and tackle them proactively.

Only qualified and involved personnel handling customer's account have access to the maps and information. All access and consoles are passwords protected to ensure the confidentiality of the customer and to ensure the needed level of security is offered.