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My Account overview

Your online window to BT

I want to know more

What can I do with My Account?
How do I apply for access?
What does it cost?
What do I need to use My Account?



Question
What can I do with My Account?

Answer
My Account is our online eService portal that covers many of BT Al Saudia's products and services. It covers the following services provided to customers in the Kingdom of Saudi Arabia:-

  • Managed services
    • MPLS (international and local coverage)
    • Intenret circuits, DIA, Access links, etc.
    • CPE (internation and local coverage)
  • BT Assure
  • BT Cloud Compute
  • BT MeetMe
  • manageMe
  • videoMe
  • Service delivery
  • Analytics services
  • Technical consultation services

If you would like to know more, please contact your Account Manager or our ITSC team.

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Question
How do I apply for access?

Answer
The registration process for each customer in any of our provisioned services may vary according to the service process model and customized scope.

Please contact your Account Manager, to discuss and arrange your access requirements. There are many tools available within My Account and we need to ensure you have the correct ones for your service, your Account Manager can help in defining what you need.

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Question
What does it cost?

Answer
The customer self-service portal is free for customers. We do not make a charge for provision or use of the service. Obviously what you can access depends on which products and services you have bought from BT Al Saudia.

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Question
What do I need to use My Account?

Answer
We try to make sure that we can support users on the widest range of popular browsers and technologies, but to obtain the maximum benefit from My Account we recommend using a browser listed below. We test our developments against these browsers. Although My Account can still be accessed using other browsers the experience may be degraded.

  • Internet Explorer, versions 7, 8 and 9
  • Firefox/Mozilla, current and preceding two versions
  • Safari 5, or later version
  • Mobile Safari
  • Chrome, current version

To make the user experience a little better we are making wider use of technologies which help us design better web pages which are easier to navigate. This means that in addition to the above browser support there are other technologies which should be enabled on your PC for certain elements of the service, such as JavaScript.

If you have a problem with JavaScript or any supported browser then please get in touch.

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