BT helps RSA digital transformation make collaboration cool

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BT cloud-based solution sees collaboration sweep through RSA global organisation

Worldwide social media-wise workstyle

Responsible for communications, brand, and social media, it was only natural Jenny Burns should take the lead in a digital transformation programme sweeping through RSA like wildfire. Called The Big Upgrade, it uses a BT One Cloud platform hosting Microsoft Outlook, Skype for Business, and SharePoint throughout the RSA world.

Freed to do their jobs in fundamentally different ways, RSA people can operate in three distinct workstyles – roamers, hoppers or residents. They collaborate globally with customers, partners and each other. Desktop video conferencing is just one of the technologies catching on as the new cool.

RSACosts have fallen and we’re getting competitive advantage through better customer service and faster time to market for new products.”
- Jenny Burns, Communications, Brand and Social Media Director, RSA

RSA and The Big Upgrade


Watch how latest cloud technology from BT is keeping financial services leader RSA ahead of the global collaboration curve.

Fast facts


  • RSA vision is for its 19,000 people to be able to work together under one virtual roof
  • BT solution is seeing social media-style collaboration sweep through the RSA organisation
  • Staff now operate in three distinct workstyles – roamers, hoppers, and residents
  • Trailblazers are championing new ways of working; email has already reduced by 30 per cent


Making today’s workforce flourish


Rapidly displacing an age-group whose shared experience is based in a world of rigid desktop-embedded business processes, Generation Y demands mobility and adaptability. To flourish, they need the right tools and technologies. RSA recognised that from the start. Across all industry sectors, others are waking up to that newflexible working reality too.


With the BT cloud of clouds vision


The BT One Cloud solution adopted by RSA is a component of the BT cloud of clouds vision. Aimed at helping large organisations connect easily and securely to the applications and data they need, this new network-centric model is agnostic of where they’re hosted.


Getting everything working together


Cloud of clouds is a practical route into cloud computing that meets the need for choice, flexibility and compliance from people who know how to make it all work together. It’s already supported by more than 20 cloud-enabled facilities across five continents with a further 30 cloud service provider data centres connected.

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RSA case study