Challenge

BT is to deliver a cloud-based contact centre and unified communications solution to HBF, Western Australia’s largest health insurer.

As one of Australia’s leading health insurers, HBF is determined to deliver the best possible experience to its 900,000 members. We have worked with Avaya to design and roll out a solution that transforms the way HBF manages its transactions and the way it serves very diverse customer profiles.”
- Kevin Taylor, President, Asia, Middle East & Africa, at BT Global Services